FAQ
On this FAQ page you can find many of the answers to your questions. If you dont find the answer to your question you can always contact us via the contact form.
On this FAQ page you can find many of the answers to your questions. If you dont find the answer to your question you can always contact us via the contact form.
The price depends on the pick-up and drop-off location. Also, your preferred type of car (comfort sedan, comfort van or business sedan) will affect the price. For the most frequent destination you can find the rates on our website. For any other price enquiries you can always contact us. The prices shown are always per vehicle and include VAT, fees & tip.
Yes, child seats or booster seats are part of our service. Please contact us to inform us how many and which child seats you need.
The prices shown are always per vehicle and include VAT, fees & tip. The maximum number of passengers and bags, which can comfortably fit in each vehicle is shown under each car class. The number of passengers does not affect the price.
Please use the online booking form on our website. This way we can be certain that we have all necessary details for your trip. When booking through our website, an confirmation e-mail will be send to you the same day to confirm your booking.
If you do want to make a booking by e-mail, don't forget to send us the following details:
There is no pre-payment required, you can pay directly to the driver in cash or by creditcard.
We accept all Visa, V Pay, Mastercard and Maestro Debit and Credit cards as well as American Express.
If you do wish to pay in advance, you can pay by bank transfer before the date of the trip. Our banking details:
IBAN BE89 7380 2769 0185
BIC KREDBEBB
Your driver will greet you with a clearly visible name board as you enter the arrival hall.
For Brussels airport:
In the arrival hall, on your right hand side, close to the 'Java Coffee Bar'.
For Brussels-Midi station:
At 'Sam's Cafe' in the central hall.
For Brussels South Charleroi Airport:
In the arrival hall, on your right hand side, in the direction of Exit 4 at the 'currency exchange office'.
If you can't find your driver, please contact us by phone: +32 470 59 68 57.
We constantly monitor all flight on the internet, to see if your flight is arriving on time. In case of extreme delay (+3hrs) or if your flight has been cancelled or changed, you have to contact us. If not, we will charge you a fixed fee of €125,00 for this.
You can always contact us by e-mail or by phone (+32 470 59 68 57).
No, unfortunately the Belgian law does not allow us to do such short transfers. Those short transfers are only allowed for Bruges city taxis.
Cancellation is free of charge if there is more than 24 hour left before the agreed pickup time. If there is 24 hour or less before the agreed pickup time, the total price of the transfer must be paid.
Even when traffic is busy, you can count on a punctual airport shuttle and a timely arrival at your destination.
Pay cash or by credit card, directly to the driver. No pre-payment required: you can pay when you arrive.
Enjoy the comforts of our brand new cars: in each car you can enjoy free Wi-Fi during the entire drive. Time will fly!
A great restaurant or a comfortable place to spend the night: as a local, your driver knows it all. Ask him for help!